Troubleshooting and FAQ
Q1. Why did my upload fail?
Your file may have missing fields, incorrect values, or duplicate invoices.
What to do
Download the result file from the Upload History section. It shows which rows failed and why. Fix the errors and re-upload only the rows that failed.
Q2. Why are some invoices marked as duplicates?
Invoices that were already uploaded successfully will be skipped if you try to upload them again.
What to do
Only re-upload the rows that failed. Don’t include invoices that were already saved.
Q3. What does the “isReceivable” field mean?
It tells the system if the invoice is receivable (true) or payable (false).
What to do
Set isReceivable to true for receivable invoices. Make sure the invoice type and contract match the direction.
Q4. How do I calculate Tax and Total Amounts?
These are not calculated automatically.
What to do
Use this formula:
Tax Amount = Base Amount × Tax Rate Multiplier
Then add the Tax Amount to the Base Amount to get the Total Amount. A small difference of up to ±0.02 is allowed.
Q5. Can I use an old template?
Older templates may not work with the current system.
What to do
Always download the latest template from the upload screen before starting.