Troubleshooting and FAQ
Setting Up a Custom Report Subscription
The following are some of the common troubleshooting FAQs for setting up a custom report subscription:
Why didn’t I receive my scheduled report email?
There are several possible reasons:
The subscription is not enabled.
Your access is revoked.
The report failed to run due to missing data or invalid filters.
What to do
Check if you have access to Real Estate Manager. If Yes then, check the subscription status under My Settings > Email Job Subscription. Ensure the subscription is enabled and the email address is correct. Try running the report manually to confirm it executes successfully.
Why is the report I want not showing in the subscription drop-down?
Only saved custom reports are available for subscription. Built-in or unsaved reports will not appear in the list.
What to do
Go to the Reporting section, open the report, and click Save. Confirm that the report is saved as a global (shared) report if it needs to be accessed by others.
What happens if a report I’m subscribed to is deleted or made private?
If a report is deleted or made private by another user, the subscription will be automatically disabled. You may also see a message indicating that the report is unavailable.
What to do
Contact the report owner to restore or re-share the report. Alternatively, create a new report and update your subscription to use it.
Can I subscribe to multiple reports in one subscription?
No. Each subscription supports only one report.
What to do
Create a separate subscription for each report you want to receive.
Why is my report missing recent data or showing outdated results?
This may occur if the report filters are outdated or the underlying data has not been refreshed.
What to do
Review the saved report’s filters and confirm that the data sources are current. Re-save the report if necessary.
How do I know if a subscription job failed?
Failed jobs will not send emails and may appear with an error status in the My Jobs list.
What to do
Go to Reporting > My Jobs, locate the job, and check its status. If needed, re-run the report manually to identify and resolve the issue.