Troubleshooting and FAQ
Two level Payment Batch Approval
The following are some of the common troubleshooting FAQs for two-level payment batch approval:
Q1. Why can’t I approve a payment batch I submitted?
Users are not allowed to approve their own submissions.
What to do
Another user must review and approve the batch.
Q2. Why is the batch still pending after the first approval?
The batch likely meets the threshold for two-level approval.
What to do
A second user with the Senior Approver role must complete the second approval.
Q3. Who can approve high-value batches?
Only users with the Senior Approver role can approve batches that require second-level approval.
What to do
Check with your system admin to confirm who has this role.
Q4. Can the same person be the preparer, first reviewer, and second reviewer?
No. Each role must be performed by a different user.
What to do
Ensure the batch is routed to a different user for each step.
Q5. How do I know if a batch needs second-level approval?
After the first approval, the system will show a message, “This payment requires a second approver.”
What to do
Wait for a second reviewer to complete the approval.